A comprehensive maintenance program for proper equipment planning and management. This ensures the optimal functionality of hospital equipment through the following:

• Medical Equipment Inspection & Installation
  

  We help assess and install new medical equipment.

• Preventive Maintenance Program
  

  We develop and espouse the implementation of a proactive plan that minimizes service downtime and improves system reliability through equipment inspection and evaluation; electrical safety maintenance; corrective maintenance; and equipment calibration.

• Service Parts Sourcing and Purchasing
  

  We assist hospitals access spare parts suppliers to hasten repair time and reduce purchase costs.

• Advisory Services For New Technology and Equipment
  

  We assist in the evaluation of technology/equipment features and in the negotiation of purchase terms and service standards.

To maximize cost savings, Mount Grace actively encourages its partner hospitals to participate in a consolidated purchasing strategy for selected medicines, medical supplies, instruments and equipment. This is achieved through:

• Sourcing and Bulk Purchasing
  

  We identify, consolidate and source---via competitive bidding or negotiated purchase---consumables and capital expenditure items for the whole network.

• Vendor Management
  

  We recognize the value of good vendor relations and strategic purchasing. Hence, we also manage vendor accreditation, procurement processes, performance monitoring, and arrange centralized bulk purchasing agreements.

We believe that a critical success factor of any organization is a well-motivated, committed and empowered workforce. Thus, we support our partner hospitals in their HROD endeavors, including:

• Key HR Functions
  

  We assist in the crafting and review of policies and practices, including: recruitment, retention, compensation, training, and performance management. We also help in the set-up of HR information systems, centralized payroll services as well as exchange relevant information and best practices among partner hospitals.

• HR Advisory and Consultancy
  

  We reinforce HR initiatives by providing inputs in strategic planning, learning and development, organizational development and culture building.

We recognize the importance of creating long-term value for the network, its customers, and partners. Thus we give importance to the following disciplines to make sure that the Mount Grace brand is trusted through the years:

• Brand Management
  

  Through culture building and symbiotic marketing programs, we aim to simultaneously strengthen the brand equities of Mount Grace and its partner hospitals.

• Customer Service
  

  Through improvements in our processes, and investing on skills enrichment and patient-centered programs, we aspire to standardize customer experience across the network.

• Account Management
  

  Through partnering with individual and corporate groups leveraging from the network’s ties to care providers, funders, suppliers and other entities, we aim to foster a culture of cooperation and collaboration.